Maintenance and leasing

• After receiving the customer's fault notification, send someone to the scene:
  • Respond immediately upon receiving notification;
  • Propose a solution to the problem within 30 minutes;
• 24-hour fault reporting hotline
  • First fault response specialist: Mr. Huang (+86 19076091610)
  • Second fault response specialist: Mr. Tang (+86 13928885971)
• Equipment maintenance:
  • Establish a special service team and dedicated hotline for the project, providing 24/7 service;
• Service Objective:
  • Customer first, integrity-based; 24/7, all-round, and wholehearted service.
• Service Guidelines:
  • Repair first, then discuss responsibility; Speed is key, repair at the fastest speed possible; Use authentic factory accessories; Publicize the causes and handling methods of faults, and implement transparent services; Summarize experience and provide fault prevention suggestions for users.
• Service system:
  • Manufacturer warranty system, 7X24 hour service system, comprehensive technical support system, emergency backup power supply guarantee program, establishment of user file system, and regular follow-up system.

Maintenance team structure